Project Management Institute
Greater Toronto
Information Systems Local Interest Group

Presenter

Joseph Fernandes
Presenting with Winnie Liem and Robert Selvadurai

 

Facilitator

Riyad Hussein
 

Date of Event

Thursday June 17, 2010
 

Time

6:00 PM  – 8:30 PM
 

Location

Bahen Centre,
University of Toronto
40 St. George Street
Room 1220
Toronto

Joseph Fernandes

Joseph Fernandes began his career in project management over 7 years ago while working for the Ontario government. His passion for the profession of project management drove him to get involved in many activities outside of his workplace. He joined the PMI as soon as he obtained his PMP in June 2007 and became a volunteer for PMI’s Government Special Interest Group (GovSIG) in 2008. He continues to serve on the Government Community of Practice Council as a Service Delivery and Technology Leader.

As a spokesperson for project management in his workplace and as a SOC mentor, Joseph has promoted the discipline of project management through effective communications and by:
- supporting SOC, GovCOP and LIGs in the area (e.g. GT ISLIG)
- being involved in PMI Conferences/Symposiums (as a Leader, he’s attended the NA LIM in October 2009 & the AP LIM in February 2010)
- participating as a mentee in 2007 in the SOC mentoring program and last year and this year as a mentor in its Career Mentoring Program
- promoting, supporting and delivering Project Management education/training (and involving mentees with those initiatives)
- organizing programs, events and presentations for GovCOP
- volunteering on the Board of Directors of the Ontario Civil Service Credit Union and as mentor for SOC, and thereby promoting good PM practices.

Joseph is currently on a temporary assignment with the Ministry of Transportation in the Road User Safety Modernization Project where he is part of a very large transformation project. His home position is with the Health Services Cluster in the Ministry of Health and in both these positions he had/is applying his project management knowledge and skills with the re-engineering and business improvement initiatives.

 

Winnie Liem

Winnie Liem has over 10 years experience in IT, with about 7 years experience working on projects.
Winnie has worked in public service projects since 2004, starting at the City of Toronto with the Shelter & Housing Unit, to her current position at Corporate System Services for the Ministry of Health and Long-Term Care (MOH).

Winnie is a Project Manager well versed in the OPS Project Methodologies, PM best practices and Agile Disciplines in PM and in her 2 years at the OPS has twice been involved in Projects awarded for Project Management excellence.
 
 

Presentation synopsis

“Case Study – Improving project management practices and service delivery in the public sector”

This is a case study of a public sector organization that has resolved to increase its project management maturity levels within a given period of time, while at the same time implementing measures to enhance service to its clients. The premise was simple: the organization had to manage projects better than before and had to improve its service delivery to its clients. A compelling case was made for transformational change to achieve these two initiatives.
 
The case study reports on some specific measures taken to enhance staff project management maturity, which was regarded as a perquisite to doing the right projects and doing the projects right. Among several measures taken to achieve this, the implementation of the Unified Project Methodology (UPM) is presented as that which the organization adopted to do exactly that - integrate various Information Technology related standards into its methodology to manage IT projects. The study also highlights strategies to improve client satisfaction. Implementing them was regarded as integral to improving the relationship with the business side and exceeding their expectations.
 
All theses measures taken by the service organization were designed to move it toward becoming more agile, responsive, innovative, efficient and effective.
 
The program project deliverables included new processes, templates and orientation provided to managers, project practitioners and staff. The ‘what’ and ‘how’ is described in the body of the presentation.
 
This case study analysis sheds light on why the HSC embarked on the initiatives known as 3-3-4 MTI and the Transformation Program (TP), what it did to implement both and how it did that in 2009-2010.

Agenda

Timetable:

6:00 PM Doors open for registrations and refreshments will be served
6:50 PM Announcements & Introductions
7:00 PM Presentation starts
8:25 PM Thank you note
8:30 PM Event closes
 

Registration Fees

PDU

PDUs: 1.5

Knowledge Area: 10 (All)

Process Area: 06 (All)

Application Area: 09 (Information System)

Registration

Link to Event Presentations

Past Event

Contact

Information

EMAIL: info@gtislig.org

OPEN for registration on receipt